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FAQ's

Travel with confidence! SRF Travels Sri Lanka is a fully licensed and registered tour operator, offering safe, professional, and reliable travel services across the island. Whether you’re exploring ancient cities, golden beaches, or lush hill country – we’ve got the experience and the official stamp to back it up!

Booking is simple! You can contact us directly via email (srftravelsrilanka@gmail.com,info@srftravelssrilanka.com), phone/WhatsApp +94 705 880 550 , or through our social media platforms. After discussing your preferred itinerary, we’ll guide you through the booking process, and confirm your reservation with the necessary details.

We accept all major credit/debit cards, PayPal, and payments in USD and Euros. Please note, there is a 3–4% transaction fee for payments made via credit/debit cards or PayPal.

For your convenience, we require a 25% deposit to be paid upon your arrival in Sri Lanka. The remaining balance can be settled the day before the last day of your tour. This flexible payment plan allows you to enjoy your trip with peace of mind while taking care of your payment conveniently.

Yes, our tours are family-friendly and senior citizen-friendly. We offer customized itineraries that cater to the needs of all age groups, ensuring a comfortable and enjoyable experience for everyone. We can adjust the pace of the tour to suit your family’s or seniors’ needs, including selecting accessible attractions and accommodations.

Yes, all of our tours include access to free Wi-Fi in the vehicle, ensuring you stay connected while traveling through Sri Lanka. Whether you want to share your experiences or stay in touch with family and friends, we’ve got you covered.

Refunds are available depending on the cancellation policy and the timing of the cancellation. If you need to cancel or make changes to your booking, please contact us as soon as possible. We offer flexible policies and will work with you to ensure a fair resolution.

Our tour packages include transportation, an English-speaking driver/guide, accommodation, meals, passenger insurance, free Wi-Fi, bottled water, entertainment, parking fees, and highway charges. Some tours may include additional experiences, like safaris, cultural performances, or special activities.

No, there are no specific age restrictions. We welcome travelers of all ages, from young children to senior citizens. We will tailor the itinerary and activities based on the preferences and needs of the participants, ensuring that everyone enjoys the journey.

For most tours, we recommend packing light, comfortable clothing and shoes, sunscreen, a hat, and a camera. If you’re planning on visiting cultural or religious sites, modest clothing is advised (covered shoulders and knees). You may also want to bring any personal items like medications or extra snacks.

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