Effective Date: 12.01.2025
Last Updated: 12.01.2025
Welcome to SRF Travels Sri Lanka. Your privacy is very important to us, and we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our travel services — no matter where you are in the world.
By accessing our website or using our services, you agree to this policy.
🌍 Who This Policy Applies To
This Privacy Policy applies to all users worldwide, including visitors from:
- The European Union (EU) and United Kingdom (UK) – under GDPR
- The United States – under CCPA
- Canada, Australia, Asia, and all other regions
📋 Information We Collect
We collect the following information from you when you use our services:
1. Personal Information
- Name
- Email address
- Phone/WhatsApp number
- Country of residence or nationality
- Travel preferences and special requests
2. Booking & Tour Information
- Selected tours or services
- Travel dates, group size, hotel details (if applicable)
- Accommodation, transport, and itinerary preferences
3. Payment Information
We do not collect or store your credit card or payment details. Payments are processed securely through third-party platforms (e.g., PayPal, Stripe, or direct bank transfers).
4. Website Usage Data
- IP address
- Device type and browser
- Pages visited, time spent, and location data (non-personal)
- Cookies and analytics (Google Analytics, etc.)
💡 How We Use Your Information
We use your data to:
- Respond to your tour inquiries
- Confirm bookings and communicate with you
- Personalize your travel experience
- Improve our website and services
- Send offers and updates (only with your permission)
- Comply with legal requirements
🔒 Data Protection & Security
We protect your personal data using:
- SSL encryption on our website
- Restricted access to information
- Safe and secure digital infrastructure
Despite our best efforts, no online system is 100% secure — but we are committed to protecting your data to the highest standards.
🔁 Sharing Your Information
We only share your data when necessary to provide travel services, including:
- Trusted partners (hotels, guides, transport providers)
- Secure payment platforms
- Authorities (only if legally required)
We never sell or rent your information to any third party.
🍪 Cookies & Tracking Tools
We use cookies to:
- Improve site performance
- Understand how users interact with our site
- Personalize content
You can manage cookies in your browser settings at any time.
✅ Your Rights
You may request to:
- Access the data we hold about you
- Correct inaccurate information
- Delete your data (where legally allowed)
- Withdraw consent for marketing
- Receive a copy of your data (data portability)
📧 Contact us anytime at info@srftravelssrilanka.com
📧 Marketing Preferences
We may occasionally send you travel offers, destination tips, or tour updates. You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails
- Emailing us directly at info@srftravelssrilanka.com
🔁 Updates to This Policy
This policy may be updated occasionally. Changes will be posted on this page with the updated date.